CSA BOX DETAILS AND POLICIES

Welcome to the Secret Valley Produce Community Supported Agriculture Program (CSA) Policy Section. Below you will find an overview of our currently policies. If you still have additional questions please get in touch directly and we will happy to chat.

BOX DETAILS

  • 100% customizable, order weekly (or bi-weekly) from the website featuring more than 300 items

  • $75 minimum

  • No weekly or bi-weekly obligation, the program will be for use at will

  • 4 pickup locations

  • Farm Box contains 20% more than an average $75 box

  • Unfortunately we cannot guarantee you will receive 100% of your ordered items. We are at the mercy of the distributor (although we order everything requested by our customers, we don’t always receive what we ordered) and occasionally issues like bad quality produce means we may make substitutions for similar items at equal value because we want to give our members as much in their weekly box as possible. If a like item isn’t available then we will process a refund.

PRODUCE QUALITY:

  • We visually inspect all food before we place it into your box to ensure quality.

  • Items with thick rinds or skin make it difficult to be sure if a product is bruised or damaged internally and thus, we are not responsible. 

  • Exotic foods and out of season fruits and vegetables can display mold very soon after we deliver. We cannot take responsibility for exotic or out of season produce that rots quickly as many factors can lead to produce that expires more quickly. Exotic or out of season produce includes but is not limited to: Oranges, Pomegranate, Star fruit, Pineapple, strawberries in the winter and anything that comes from more than 500 miles away.

  • We do not purposefully send out expired food. If that happens we will immediately offer a refund.

FOUNDING MEMBERS:

  • Deposit of $300 is to guarantee a weekly or bi-weekly order that will be refunded as a credit to the last few weeks of our CSA program

  • Weekly members are allowed to miss 2 weeks with notice & bi-weekly members can skip 1 week

  • Any missing weeks will be deducted from the total

  • If you miss 4 or more weeks without notice your deposit is forfeited

  • Current Program ended March 25th. If you stay in the program you won’t have to pay a membership fee (see below for new members)

NEW MEMBERS JOINING AFTER JANUARY 2022:

  • $99 membership fee is non-refundable

  • Founding members gain free access of the CSA website indefinitely

PICKUP DETAILS:

  • 4 locations time and day

    • Friday: ​Roslyn Yard: 3:00-4:00 pm & Suncadia 4:30-5:30 pm

    • Saturday: The Farm 10-5 pm & Glondo's 11-12 pm

  • Before we leave a pickup location we will try to make contact via text or call.

  • If you miss you pick-up time we will make your box available at the farm the next day.

  • We will hold your bag for you as long as you have made arraignments to pick it up.

  • You can arrange a custom pickup at the farm if scheduled

  • ​If we forget your box, we will deliver it same day.

  • If we forget an item we will refund you or make arrangements for you to pick it up at the farm.